Last Updated: December 16, 2025
411 Sarah Nicole Way, New Smyrna Beach, FL, USA
Email: [email protected]
1. Information We Collect
When you use our services at primalresistance.live (the "Site"), we collect the following personal information:
- Full Name
- Email Address
- Phone Number
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide you with access to our training videos and educational content
- To communicate with you about our programs and services via email and SMS
- To schedule and conduct strategy calls
- To process applications for our coaching programs
- To improve our services and website functionality
- To comply with legal obligations
3. SMS/Text Messaging Consent
By providing your phone number and checking the consent box on our opt-in form, you explicitly agree to receive transactional and marketing text messages from Primal Resistance LLC at the phone number provided. This includes:
- Automated/prerecorded messages
- Reminders about scheduled calls
- Program updates and announcements
- Marketing messages about our services
Message Frequency: Message frequency varies based on your interaction with our services.
Opt-Out Instructions: You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance.
Costs: Message and data rates may apply based on your mobile carrier's plan. We are not responsible for any charges incurred from your mobile carrier.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
4. Third-Party Service Providers
We share your information with the following third-party service providers who help us operate our business:
- GoHighLevel: Customer relationship management (CRM) and marketing automation
- Close CRM: Sales and customer management
- Kit (ConvertKit): Email service provider for marketing communications
These service providers are contractually obligated to protect your data and may only use it to provide services to us. We do not sell your personal information to any third parties.
5. Data Retention
We retain your personal information indefinitely unless you request deletion. This allows us to:
- Maintain your account and preferences
- Provide ongoing support and services
- Comply with legal and regulatory requirements
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Review: You may request to review the personal information we have collected about you by emailing [email protected] with the subject line "Personal Information Review Request."
Correction: If you discover errors in your personal information, please notify us and we will correct it promptly.
Deletion: You may request deletion of your personal information at any time by emailing [email protected] with the subject line "Delete My Information." Please note that we may retain certain information as required by law or for legitimate business purposes.
- Email: Click the "unsubscribe" link in any email we send you
- SMS: Reply STOP to any text message
7. International Data Transfers
Our servers and service providers are located in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
For users in the European Union, we ensure appropriate safeguards are in place through standard contractual clauses and our service providers' compliance with applicable data protection laws.
8. Security
We implement technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Secure server environments
- Encrypted data transmission
- Limited employee access to personal information
- Regular security audits and updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. These include:
- Session cookies to maintain your login status
- Analytics cookies to understand how visitors use our Site
- Marketing cookies to track campaign effectiveness
You can control cookies through your browser settings. Disabling cookies may limit some functionality of our Site.
10. Age Restriction
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected information from someone under 18, we will delete it immediately.
If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us at [email protected].
11. Legal Disclosures
We may disclose your personal information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Requests from law enforcement or government agencies
- Protection of our rights, property, or safety
- Protection of our users or the public
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. Continued use of our services after any changes constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect
- Right to know if we sell or disclose your personal information
- Right to opt-out of the sale of personal information (Note: We do not sell personal information)
- Right to deletion of your personal information
- Right to non-discrimination for exercising your CCPA rights
14. EU/GDPR Rights
If you are a resident of the European Union, you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise these rights or file a complaint, contact us at [email protected] with the subject line "GDPR Request."
You also have the right to lodge a complaint with your local data protection authority.
15. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Subject Line: Privacy Policy Inquiry
Mail: Primal Resistance LLC, 411 Sarah Nicole Way, New Smyrna Beach, FL, USA
We will respond to your inquiry within 30 days.
16. Medical Disclaimer
This privacy policy governs the collection and use of your personal information. Please note that our programs and services are for educational purposes only. Christian Oquendo is not a licensed medical doctor. All information provided is for educational purposes only. Consult your healthcare provider before making any health-related changes.
---
Your Acceptance of These Terms
By using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not use our services.
---
A2P 10DLC Compliance Statement
Primal Resistance LLC is registered for Application-to-Person (A2P) messaging under the 10DLC (10-Digit Long Code) framework. We comply with all applicable telecommunications regulations and carrier requirements for business messaging.
Our messaging practices adhere to:
- CTIA Messaging Principles and Best Practices
- TCPA (Telephone Consumer Protection Act) requirements
- Carrier-specific messaging guidelines
- FCC regulations for automated calling and texting
We obtain explicit opt-in consent before sending any text messages and honor all opt-out requests immediately.
---